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F.A.Q.

Why should I choose AmeraAir over other mask websites?

We are a proud U.S business based out of Las Vegas, Nevada. You will receive exactly what you order from us every single time. There are scammers out there and false websites that trick honest consumers in this sensitive time, and that is something we do not take lightly! Additionally, their orders are shipped from China so they may take weeks to get to you. Our products ship straight to you from Nevada the same day, or within 24 hours.

Are your masks adjustable?

Yep.

Where do you ship from?

All of our masks and filter packs are shipped from our warehouse in Las Vegas, Nevada. We usually are able to ship same day or within 24 hours after ordering.

Where can I find my tracking number?

Your tracking number is always included in an email after it has been shipped. Please double check your inbox as it may end up in your junk/spam box for some users. We ship via USPS so it will be a USPS tracking number. If you have not received a tracking number, or can't find it, please email us with an order number, first and last name, and or email address used on your order so we can locate it for you. We ship most orders same day, however depending on your order time it may take 24 hours for your masks to ship.

I can't find my confirmation email, can you resend it?

No problem! Drop us a message and we'll take care of it.

Do you offer wholesale pricing?

Yes we do offer wholesale, please contact us for more information. 

How do I use the mask?

1. Insert a filter into the inside of your mask.
2. Pull the mask straps around your ears. 
3. A tight fit is a good fit. Check for excess airflow and tighten the mask as needed.
4. Discard filter when soiled.

Do I need to use a filter with this mask?

Definitely yes. Each kit includes 1 for starters, and you can get 10-pack & 20-pack refills from us right here too.

 

Have a question that we didn't answer? Email us at orders@ameraair.com.